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From346US$ /night
Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Prolongacion 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family Room
Max:
3 persons
595 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Deluxe Junior Suite
Max:
3 persons
595 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Suite
Max:
3 persons
660 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Playa del Carmen 4.0 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 6.7 mi
Cancun (CUN) 31.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Tennis court
  • Pool tables
  • Darts
  • Table tennis
  • Archery
  • Sports trainer

Guest Parking

  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Prolongacion 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710
Map view
Prolongacion 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
1000 ft
Restaurants
Koh Thai
4200 ft
Predio El Limonar fraccion 2
La Brasserie
4200 ft
El Limonar 1 Dentro del Hotel The Fives
Oka - Sushi Bar
4200 ft
Predio El Limonar fraccion 2
Club de Playa Selvamar
3500 ft
Playa Xcalacoco
La Marea
1.1 mi
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
3900 ft
Playa Xcalacoco Frac 7 In Hotel Viceroy
Cocina de Autor
4200 ft
Carretera Cancun Tulum Km. 62
Arezzo Restaurant
1.1 mi
Predio El Limonar Fraccion 2
Sea Olive
4100 ft
Xcalaco El Limonar No. 1

Reviews and Ratings <br />

Feedback from previous guests about their experience.
64%
loved the resort and would return for another relaxing stay
6.4/10
Nice
Rooms
5.6
Location
7.0
Service
7.4
Dining
5.0
Guest reviews
6.4/10
based on 5 reviews
8.0
8.0/10 based on 1332 reviews
Bill
United Kingdom, March  2025
6.6/10

My stay at the resort was a mixed bag. The rooms were clean and cozy with comfy beds, which I really appreciated. However, I struggled with the humidity, which made my clothes smell and required me to dry them outside. The service was generally friendly, but there were a few inconsistencies. Dining was quite average with limited breakfast options, but the pool area was fantastic. Overall, while I found some good value for money, the humidity issue was a significant drawback.

Rooms
7.0
The rooms were clean and had very comfy beds, but the humidity caused some issues.
Service
6.0
Most of the staff were friendly, but sometimes they provided contradictory information.
Location
Dining
5.0
Dining was average and often cold, and the breakfast options were the same every day.
Facilities
8.0
The pool area was well-maintained and a highlight of my stay.
James
United Kingdom, February  2025
6.2/10

I had a pleasant stay at the resort, with a nice, spacious room that provided some comfort. The service from the staff was friendly and attentive, though they sometimes gave conflicting information. The location was decent as well, with several fun spots around the complex. However, the dining experience lacked variety, which was a letdown during my stay.

Rooms
6.0
The room I stayed in was huge and very comfortable, but the humidity was a major issue, especially since my clothes started to smell.
Service
7.0
The service was friendly and hard-working, although I found that they provided contradictory information at times.
Location
7.0
The location was okay, with some interesting places to explore around the complex.
Dining
5.0
Dining was average, with the same options every day; I hoped for more variety.
Facilities
6.0
The amenities were decent, but some areas felt outdated and could use more attention.
Steven
United Kingdom, November  2024
6.0/10

My stay at the hotel was a bit of a mixed bag. While the staff was incredibly friendly and hardworking, I found the rooms to be quite outdated and humid, which was disappointing. The dining options were repetitive and often cold, making meals less enjoyable. However, the facilities, especially the pool area, were well-maintained and contributed positively to the overall experience. For what we paid, I expected a little more comfort and variety.

Rooms
5.0
The rooms need updating and were extremely humid, causing our clothes to smell. We had to dry them outside after changing rooms.
Service
8.0
The service was lovely and friendly, with staff working hard to meet our needs.
Location
Dining
5.0
Dining was average and frequently cold, with the same options every day. It wasn't something to look forward to.
Facilities
7.0
The overall facilities were nice, with a well-maintained pool area that I enjoyed.
Victoria
United Kingdom, October  2024
6.0/10

My stay at this resort spa had its highs and lows. While the pool area was lovely and the atmosphere was quite relaxing, the rooms were unfortunately very humid, making my clothes smell musty. The dining options were decent but didn't quite impress me. Overall, the resort has a lot of potential, but some improvements are certainly needed in a couple of areas.

Rooms
5.0
The rooms were quite old and extremely humid, leading to some discomfort and requiring me to dry my clothes in the sun after switching rooms.
Service
7.0
The service was a mixed bag. While some staff members were friendly and hardworking, I felt that more consistent attention was needed to meet our needs.
Location
Dining
5.0
Dining was average, with meals often served cold and a rather limited selection that felt repetitive over my week-long stay.
Facilities
8.0
The pool area was spacious and well-maintained, providing a nice escape for relaxation.
Olivia
United Kingdom, September  2024
7.2/10

I had a mixed experience at this resort spa. While the rooms were incredibly comfortable and offered a lovely ambiance, the humidity was an issue, causing some of our clothes to smell. The service was remarkably friendly and helpful, though the dining options left me wanting more variety. Overall, the value for money was decent, but I would have loved to see improvements in both the room conditions and dining experience.

Rooms
7.0
The rooms were amazing and incredibly comfortable, but unfortunately, they had a humidity issue which caused our clothes to smell.
Service
9.0
The staff was lovely and friendly, always smiling and eager to assist, which made our stay much more enjoyable.
Location
Dining
5.0
Dining was somewhat of a letdown, as the options were quite limited and often served cold, with the same items available every day.
Facilities
8.0
The overall facilities were good and met my expectations for a resort spa, making it pleasant to unwind.
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21Apr2025Select date
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Rooms and Guests2 Guests, 1 Room