Grand Sunset Princess, Playa del Carmen
About Resort
The Grand Sunset Princess offers 5-star accommodations with an extensive array of facilities, including 
Rooms & Amenities
Accommodations at Grand Sunset Princess include 674 rooms featuring an array of luxury amenities, such as hot tubs and private pools in select suites. Room types include 
Dining & Entertainment
Dining at the Grand Sunset Princess includes 
Leisure & Services
The Grand Sunset Princess boasts a 
Location & Transportation
Guests have convenient access to nearby attractions such as the famous 
Select your room type
Price and Room Availability Calendar
Getting around
Explore a range of transportation options for your spa getaway
Facilities
General
- Non-smoking rooms
 - Free Wi-Fi
 - Free parking
 - Safe deposit box
 - 24-hour reception
 - VIP check-in/ -out
 - Express check-in/ -out
 - No pets allowed
 - Rooms/ Facilities for disabled
 - Wheelchair access
 - 24-hour security
 - Luggage storage
 - Lift
 - Currency exchange
 - ATM/Cash machine
 - Hairdresser
 - Key card access
 
Sports & Fitness
- Fitness centre
 - Wind surfing
 - Diving
 - Snorkelling
 - Tennis court
 - Billiard tables
 - Darts
 - Table tennis
 - Yoga class
 - Sports trainer
 
Guest Parking
- Dryer
 
Services
- Room service
 - Housekeeping
 - Laundry
 - Dry cleaning
 - Tours/Ticket assistance
 - Shops/Commercial services
 - Welcome drink
 
Dining
- Restaurant
 - Snack bar
 - Bar/ Lounge area
 - Special diet menus
 
Business
- Meeting/ Banquet facilities
 - Fax/Photocopying
 
Children
- Cots
 - Babysitting/Child services
 - Board games
 - Children's menu
 - Children's pool
 - Children's play area
 - Kids club
 - Game room
 
Facilities for people with disabilities
- Toilet for disabled
 
Spa & Leisure
- Outdoor swimming pool
 - Beach access
 - Beach umbrellas
 - Sun loungers
 - Live entertainment
 - Night club
 - Garden area
 - Spa & wellness centre
 - Steam room
 - Pedicure
 - Manicure
 - Waxing
 - Body scrub
 - Facial
 - Treatment room
 - Body wraps
 - Massage
 - Make up services
 
Room features
- Air conditioning
 - Mini-bar
 - Sitting area
 - Terrace
 - Garden furniture
 - Tea and coffee facilities
 - Ironing facilities
 
Bathroom
- Free toiletries
 
Self-catering
- Dryer
 
Media
- Flat-screen TV
 - AM/FM alarm clock
 
Location
Reviews and Ratings
My stay at the resort was a mixed bag. The rooms were clean and cozy with comfy beds, which I really appreciated. However, I struggled with the humidity, which made my clothes smell and required me to dry them outside. The service was generally friendly, but there were a few inconsistencies. Dining was quite average with limited breakfast options, but the pool area was fantastic. Overall, while I found some good value for money, the humidity issue was a significant drawback.
I had a pleasant stay at the resort, with a nice, spacious room that provided some comfort. The service from the staff was friendly and attentive, though they sometimes gave conflicting information. The location was decent as well, with several fun spots around the complex. However, the dining experience lacked variety, which was a letdown during my stay.
My stay at the hotel was a bit of a mixed bag. While the staff was incredibly friendly and hardworking, I found the rooms to be quite outdated and humid, which was disappointing. The dining options were repetitive and often cold, making meals less enjoyable. However, the facilities, especially the pool area, were well-maintained and contributed positively to the overall experience. For what we paid, I expected a little more comfort and variety.
My stay at this resort spa had its highs and lows. While the pool area was lovely and the atmosphere was quite relaxing, the rooms were unfortunately very humid, making my clothes smell musty. The dining options were decent but didn't quite impress me. Overall, the resort has a lot of potential, but some improvements are certainly needed in a couple of areas.
I had a mixed experience at this resort spa. While the rooms were incredibly comfortable and offered a lovely ambiance, the humidity was an issue, causing some of our clothes to smell. The service was remarkably friendly and helpful, though the dining options left me wanting more variety. Overall, the value for money was decent, but I would have loved to see improvements in both the room conditions and dining experience.