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05Nov2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Prolongacion 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710

The Grand Sunset Princess offers 5-star accommodations with an extensive array of facilities, including 12 restaurants and 19 bars. Guests can enjoy access to one of the largest spas in Riviera Maya, creating an all-inclusive experience in a premier beachfront setting. The hotel is situated in a vibrant area, perfect for both relaxation and exploration.

Rooms & Amenities

Accommodations at Grand Sunset Princess include 674 rooms featuring an array of luxury amenities, such as hot tubs and private pools in select suites. Room types include Deluxe Junior Suites and Platinum Suites, catering to various preferences and needs. All rooms come with modern conveniences like flat-screen TVs, minibars, and free Wi-Fi.

Dining & Entertainment

Dining at the Grand Sunset Princess includes 12 diverse restaurants ranging from Italian to Mexican cuisine, complemented by 19 bars throughout the resort. The Chill Out Beach Club Restaurant and themed dining options ensure variety for all palates. Guests can also enjoy entertainment at the Princess Theatre or lively nights at the Disco Areito.

Leisure & Services

The Grand Sunset Princess boasts a spa covering over 1700 m², offering various treatments designed for relaxation and rejuvenation. A multitude of leisure activities are available including water sports, tennis courts, and pools specifically designed for both families and adults. The hotel facilitates seamless transportation options to Playa del Carmen's local attractions.

Location & Transportation

Guests have convenient access to nearby attractions such as the famous 5th Avenue, known for shopping and dining, just a short distance from the hotel. The area is also within exploring range of ancient Mayan sites like Tulum and Coba. Airport transfer services are available, enhancing the travel experience for guests arriving from Aeropuerto de Playa del Carmen, which is 15 km away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Junior Suite
2 persons
55 m² 
1 King-size bed
Shower
Bathtub
Family Club Room
2 persons
55 m² 
1 King-size bed
Shower
Bathtub
Laguna Villa Suite Adults Only
2 persons
65 m² 
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
Platinum Suite
2 persons
61 m² 
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Playa del Carmen 6.4 km
Airports
Aeropuerto de Playa del Carmen (PCM) 10.7 km
Cancun (CUN) 51.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Key card access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Tennis court
  • Billiard tables
  • Darts
  • Table tennis
  • Yoga class
  • Sports trainer

Guest Parking

  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness centre
  • Steam room
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Prolongacion 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710
Map view
Prolongacion 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
300 m
Restaurants
Coco's Cabanas
1.8 km
Punta Bete Mexico Xcalacoco
Club de Playa Selvamar
1.1 km
Playa Xcalacoco
Koh Thai
1.3 km
Predio El Limonar fraccion 2
La Brasserie
1.3 km
El Limonar 1 Dentro del Hotel The Fives
Oka - Sushi Bar
1.3 km
Predio El Limonar fraccion 2
La Marea
1.8 km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Bistro Restaurant
1.3 km
Carretera Cancun Tulum Km. 62 Grand Velas Riviera Maya
Coral Grill & Bar by Viceroy
1.2 km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Sea Olive
1.2 km
Xcalaco El Limonar No. 1

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.0
8.0/10 based on 1145 reviews
Bill
United Kingdom, March  2025
6.6/10

My stay at the resort was a mixed bag. The rooms were clean and cozy with comfy beds, which I really appreciated. However, I struggled with the humidity, which made my clothes smell and required me to dry them outside. The service was generally friendly, but there were a few inconsistencies. Dining was quite average with limited breakfast options, but the pool area was fantastic. Overall, while I found some good value for money, the humidity issue was a significant drawback.

Rooms
7.0
The rooms were clean and had very comfy beds, but the humidity caused some issues.
Service
6.0
Most of the staff were friendly, but sometimes they provided contradictory information.
Location
Dining
5.0
Dining was average and often cold, and the breakfast options were the same every day.
Facilities
8.0
The pool area was well-maintained and a highlight of my stay.
James
United Kingdom, February  2025
6.2/10

I had a pleasant stay at the resort, with a nice, spacious room that provided some comfort. The service from the staff was friendly and attentive, though they sometimes gave conflicting information. The location was decent as well, with several fun spots around the complex. However, the dining experience lacked variety, which was a letdown during my stay.

Rooms
6.0
The room I stayed in was huge and very comfortable, but the humidity was a major issue, especially since my clothes started to smell.
Service
7.0
The service was friendly and hard-working, although I found that they provided contradictory information at times.
Location
7.0
The location was okay, with some interesting places to explore around the complex.
Dining
5.0
Dining was average, with the same options every day; I hoped for more variety.
Facilities
6.0
The amenities were decent, but some areas felt outdated and could use more attention.
Steven
United Kingdom, November  2024
6.6/10

My stay at the hotel was a bit of a mixed bag. While the staff was incredibly friendly and hardworking, I found the rooms to be quite outdated and humid, which was disappointing. The dining options were repetitive and often cold, making meals less enjoyable. However, the facilities, especially the pool area, were well-maintained and contributed positively to the overall experience. For what we paid, I expected a little more comfort and variety.

Rooms
5.0
The rooms need updating and were extremely humid, causing our clothes to smell. We had to dry them outside after changing rooms.
Service
8.0
The service was lovely and friendly, with staff working hard to meet our needs.
Location
Dining
5.0
Dining was average and frequently cold, with the same options every day. It wasn't something to look forward to.
Facilities
7.0
The overall facilities were nice, with a well-maintained pool area that I enjoyed.
Victoria
United Kingdom, October  2024
6.6/10

My stay at this resort spa had its highs and lows. While the pool area was lovely and the atmosphere was quite relaxing, the rooms were unfortunately very humid, making my clothes smell musty. The dining options were decent but didn't quite impress me. Overall, the resort has a lot of potential, but some improvements are certainly needed in a couple of areas.

Rooms
5.0
The rooms were quite old and extremely humid, leading to some discomfort and requiring me to dry my clothes in the sun after switching rooms.
Service
7.0
The service was a mixed bag. While some staff members were friendly and hardworking, I felt that more consistent attention was needed to meet our needs.
Location
Dining
5.0
Dining was average, with meals often served cold and a rather limited selection that felt repetitive over my week-long stay.
Facilities
8.0
The pool area was spacious and well-maintained, providing a nice escape for relaxation.
Olivia
United Kingdom, September  2024
7.2/10

I had a mixed experience at this resort spa. While the rooms were incredibly comfortable and offered a lovely ambiance, the humidity was an issue, causing some of our clothes to smell. The service was remarkably friendly and helpful, though the dining options left me wanting more variety. Overall, the value for money was decent, but I would have loved to see improvements in both the room conditions and dining experience.

Rooms
7.0
The rooms were amazing and incredibly comfortable, but unfortunately, they had a humidity issue which caused our clothes to smell.
Service
9.0
The staff was lovely and friendly, always smiling and eager to assist, which made our stay much more enjoyable.
Location
Dining
5.0
Dining was somewhat of a letdown, as the options were quite limited and often served cold, with the same items available every day.
Facilities
8.0
The overall facilities were good and met my expectations for a resort spa, making it pleasant to unwind.
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05Nov2025Select date
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Rooms and Guests2 Guests, 1 Room